CAREER OPPORTUNITIES

Our team is our biggest asset. Join our growing company!

We are hiring.

SENIOR CUSTOMER SERVICE REPRESENTATIVE


Hammonton, NJ and Redding, CA locations POSTED Oct 11, 2021 The Senior Customer Service Representative provides exceptional customer service and continuously promotes this idea throughout Service 1st. The role provides critical support in customer satisfaction, loyalty, and retention to exceed client expectations. Interested applicants should visit www.srv1st.com to learn more about the company.




Customer Service Duties


  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customer issues and follow problems through to resolution
  • Processing of all client requests (including, but not limited to consumer disputes, account verifications, rescore program submissions, public record searches, credit file updates, bankruptcy document requests and verifications, employment verifications)
  • Processing in-person consumer credit report requests
  • New and existing client training




Technical Support Duties


  • Client account updates
  • Technical troubleshooting (including, but not limited to customer login/password errors, IP address errors, LOS interface errors)
  • Fannie Mae/Freddie Mac error troubleshooting
  • Lender submission errors
  • Credit Bureaus errors (Frozen consumer files, fraudulent information, mixed files, etc.)
  • Vendor verification product errors troubleshooting




Administrative Duties


  • New Client Setup and Onboarding
  • Accounts Receivable/collections
  • Processing client payments
  • Client file maintenance (residential onsite inspections, information updates)
  • Client setup with third-party vendors
  • Service 1st New Hire Training
  • Service 1st Employee Training





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Benefits We Offer

 

  • ​Health & Dental Plans

  • Paid Time Off  & Holidays

  • 401K & Company Match)

  • Life Insurance

  • Continued Education

Service First Information Solutions, LLC is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.